MyDSL Hell

I'm going to be a millionaire in the this country if companies like PLDT can run such sucky customer service as they do at myDSL.

In the spirit of Jeff Jarvis' Dell Hell saga ...

I went to their Customer Support Inquiry page. When I submitted the email form with my issue, the email bounced back with this message:

Final-Recipient: rfc822;customercare@pldtdsl.net
Action: failed
Status: 5.7.1

So I went to their hompage and clicked on the Customer Support link at the bottom and got this message:

You are not authorized to view this page

Yeah sure, you could mark it up to careless web management. But my conclusion: They don't want to be bothered. They just don't care.